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Keyword

Total Quality Management (TQM) and World Class University (WCU)

Pengarang

Hamzah Hafied

Subject

MANAGEMENT

[Abstrak]

This research goal was to understand ”The Implementation of
Total Quality Management (TQM)

for World Class University (WCU) in The General Administration Office,
Indonesian Moslem University” .

This research used descriptive method. The performance of research used survey
study applying questionnaires

to respondents. In-dept research used observation and interview on research
aspects. Sources of

data or population, in this research, were full-time staffs, the civil servants
of the General Administration

Office, Indonesian Moslem University, 30 staffs. Data, in this research, were
analyzed in two phases: (1)

analysis before existing in field for data of previous study results; and (2)
analysis on and after data were

collected. Analysis steps, in this research, were: (1) reduction of data, to
summarize data; (2) data display

(presentation of data) in tables and figures; (3) verification, to make
conclusion. Data, which would be

analyzed descriptively in this research, were: (1) frequency of respondents’
response to the research aspects;

(2) results of observation; (3) substance of interview. For tes of hypothesis
used the multiple regression

analysis. Study results indicated that implementation of Total Quality
Management (TQM) that included

by preparation class, planning class and doing class have significant impact to
ascend administration

staffs quality for World Class University (WCU).However, the implementation
stage has more dominant

influence on quality improvement of administration staff toward World Class
University (WCU) as revealed

in table 9, where majority (76,2%) of respondent responses indicated that in
periodically formal survey

each year to monitor and provide information about satisfaction rate for
determining the improvement

actions needed in implementation stage toward World Class University (WCU).




Periode

Vol 11, Nomor 01, Tahun 2013

[Berkas]

not files can be downloaded

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