Katalog Online Perpustakaan

Detail Katalog

Jurnal

Jurnal Keuangan dan Perbankan

Keyword

KEYWORD : empowerment, employee performance, organizational citizenship behavior, organizational commitment

Pengarang

Idayanti Nursyamsi

Subject

  1. FINANCE
  2. BANKING

    [Abstrak]

     


    ABSTRACT :.



    The success of
    banking institutions in providing excellent service to the customer was
    inseparable from the performance of employees. This research aimed to study the
    influence of organizational citizenship behavior and empowerment to
    organizational commitment and the influence to employee performance. Primary
    data was taken by using questionnaires given to 128 employees by using slovin
    formula.  Path analysis model was used to
    test the research hypothesis. The result showed that the level of employee
    performance positively influenced by organizational citizenship behavior, and
    employee empowerment and also comitment organizational had significant
    influence to employee performance. Improving the performance of employees was a
    challenge for banking institutions because empolyees were the important assets
    for the company.



    Periode

    Vol 17, Nomor 03, Tahun 2013

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