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Jurnal

Jurnal Bisnis dan Kewirausahaan

Keyword

Tangibles; reliability; responsiveness;assurance;empathy

Pengarang

Wahyudin rahman

Subject

  1. FINANCIAL
  2. ENTREPRENEURSHIP

    [Abstrak]



    The purpose of this study was to determine whether the
    dimensions of the quality of services consisting of physical evidence
    (tangibles),reliability (reliability), responsisiveness(responsivenness),
    asssurance(assurance) and empathy(empathy) affected partially and
    simultaneously on customer satisfaction in PT, Adira Finance Luwuk. Untuk
    mengetahui dimensions of service quality which is most dominantinfluence on the
    customer satisfaction PT. Adira Finance Luwuk. From the result of ANOVA (
    analysis of variants) or the F test obtained the F-count equal to 433 671and F-table at 2.33. dimensional quality of services
    consisting of physical evidence(tangibles),responsiveness (responsiveness),
    assurance(assurance)and empathy (empathy)partially and simultaneously influence
    on customer satisfaction at PT. Adira Finance Luwuk.



    Periode

    Vol 4, Nomor 1, Tahun 2016

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