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Jurnal

Jurnal Bisnis Darmajaya

Keyword

Service Quality, Loyalitas Customer

Pengarang

Andi Mulyadinata

Subject

BUSINESS

[Abstrak]

Bank represent industrial company of service of because its product only give service activities to society, others also the bank represent service industries which its operational activity buy or sell banking service. In the world of banking specially the bank, owning good reputation or image represent very important factor because good image will give assorted of benefit. Putative bank will push client to use product in this case the service which there have in the bank. Writer limit research only at quality factor of service to Loyalitas of Cutomer PT. Savings Bank State (BTN) of Office Of Branch of Port Float. This Research aim to to know the level of influence of Quality of Service to Loyalitas of Cutomer of at PT. Savings Bank State ( BTN) of Office Of Branch of Port Float. Result of solution of influence of Quality of service to loyalitas of client PT. Savings Bank of State Branch Port Float obtained by Variable of service of t count (5446) > t of is tables of (1,75), its meaning is Ho refused and Is ha accepted, its conclusion there are influence of between service to loyalitas of client PT. Savings Bank of State Branch Port Float. Influence Or regresi of between quality of service to loyalitas of client PT. Savings Bank of State Branch Port Float equal to 0,806, while pursuant to value of R Square (R2) of equal to 0,650 that statistically the level of influence of quality of service to loyalitas give contribution of equal to 65%. While other 35% influenced by other;dissimilar factor is which is not checked in this research.

Periode

Vol 01, Nomor 01, Tahun 2015

[Berkas]

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[Artikel lain]

  1. EFEKTIVITAS POSITIONING JURUSAN MANAJEMEN DAN PENGARUHNYA TERHADAP TINGKAT KEPUASAN (SATISFACTIONS) JASA PELAYANAN (STUDI PADA PERGURUAN TINGGI SWASTA DI BANDARLAMPUNG)
  2. PENGARUH KOMUNIKASI TERHADAP UPAYA MENINGKATKAN DISIPLIN KERJA PEGAWAI PT. JAMSOSTEK (PERSERO) BANDAR LAMPUNG
  3. IMPLEMENTASI PERATURAN BANK INDONESIA (PBI) DALAM KINERJA KEUANGAN PADA BANK MUAMALAT INDONESIA
  4. EFEKTIVITAS POSITIONING JURUSAN MANAJEMEN DAN PENGARUHNYA TERHADAP TINGKAT KEPUASAN (SATISFACTIONS) JASA PELAYANAN (STUDI PADA PERGURUAN TINGGI SWASTA DI BANDARLAMPUNG)
  5. KEMITRAAN SEBAGAI STRATEGI USAHA DALAM PERCEPATAN CAPAIAN KESEJAHTERAAN DI KOTA BANDAR LAMPUNG (Survei pada Kelompok UKM Emping Melinjo)
  6. PENGARUH MODERNISASI SISTEM ADMINISTRASI PERPAJAKAN TERHADAP TINGKAT KEPATUHAN PENGUSAHA KENA PAJAK DI KANTOR PELAYANAN PAJAK (KPP) PRATAMA BANDAR LAMPUNG
  7. PENGARUH KINERJA KARYAWAN DAN PENGAWASAN TERHADAP DISIPLIN KERJA PERUSAHAAN
  8. ANALISIS KUALITAS JASA PENDIDIKAN MENGGUNAKAN MODEL SERVQUAL
  9. STRATEGI PENINGKATAN KEWIRAUSAHAAN BAGI MAHASISWA DI PENDIDIKAN TINGGI
  10. IMPLEMENTASI PERATURAN BANK INDONESIA (PBI) DALAM KINERJA KEUANGAN PADA BANK MUAMALAT INDONESIA
  11. ANALISIS FAKTOR - FAKTOR SISTEM INFORMASI MANAJEMEN DI PT. CIMB NIAGA Tbk CABANG BANDUNG
  12. KEMITRAAN SEBAGAI STRATEGI USAHA DALAM PERCEPATAN CAPAIAN KESEJAHTERAAN DI KOTA BANDAR LAMPUNG (Survei pada Kelompok UKM Emping Melinjo)
  13. PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN PT. BANK TABUNGAN NEGARA (BTN) KANTOR CABANG BANDAR LAMPUNG
  14. PENGARUH MODERNISASI SISTEM ADMINISTRASI PERPAJAKAN TERHADAP TINGKAT KEPATUHAN PENGUSAHA KENA PAJAK DI KANTOR PELAYANAN PAJAK (KPP) PRATAMA BANDAR LAMPUNG
  15. PENGARUH KOMUNIKASI TERHADAP UPAYA MENINGKATKAN DISIPLIN KERJA PEGAWAI PT. JAMSOSTEK (PERSERO) BANDAR LAMPUNG
  16. PENGARUH KINERJA KARYAWAN DAN PENGAWASAN TERHADAP DISIPLIN KERJA PERUSAHAAN
  17. ANALISIS KUALITAS JASA PENDIDIKAN MENGGUNAKAN MODEL SERVQUAL
  18. STRATEGI PENINGKATAN KEWIRAUSAHAAN BAGI MAHASISWA DI PENDIDIKAN TINGGI
  19. ANALISIS FAKTOR - FAKTOR SISTEM INFORMASI MANAJEMEN DI PT. CIMB NIAGA Tbk CABANG BANDUNG