Katalog Online Perpustakaan

Detail Katalog

Pengarang

KIKI MARTI DIANA

Subject

BANK AND BANKING

[Abstrak]

Problems concerning the implementation of Good Corporate Governancemay
lead to poor banking services. This study aims to determine the effect, how, as
well as obstacles in the implementation of Good Corporate Governance on
improving services in Bank Tabungan Negara (Persero) Branch Office Pemuda
Surabaya. Statement of the questionnaire obtained from previous studies covering
five aspects, namely transparency, accountability, responsibility, independence
and fairness by distributing questionnaires were 42 respondent data. These
results indicate that Good Corporate Governance affects the quality of services,
and has been applied properly so that customers feel the benefits in the aspect of
independence. There are also implications for research that is the image of the
Bank Tabungan Negara (Persero) Branch Office Pemuda Surabayaare getting
better and will be a healthy bank.
Keywords: Good Corporate Governance, and Service.

Pembimbing

  1. LUTFI
  2. ROHMAD FUAD ARMANSYAH

    Penguji

    1. ANGGRAENI
    2. EMANUEL KRISTIJADI

      Bahasa

      Nomor Klas

      LKP.DIA.046.17

      [Berkas]

      1. 13290_COVER.pdf
      2. 13290_Artikel Ilmiah.pdf